FAQ

Anomaly is a small business and our values are in keeping with this mentality. All of our jewelry is hand made locally in my studio in New York City by me, Karen Yost. Making a beautiful piece of art for you to wear is my objective and bottom line. I view Anomaly not as a traditional business but rather as an opportunity to share my art.

FAQ's:

Jewelry Materials and Care

Will the brass and white brass metals (silver tone & gold tone) turn my skin green? 
Necklaces: Almost never. Try and follow my care instructions below to reduce the chances of this ever happening.

Rings: Maybe. This is because your hands touch way more things than your neck/chest and also sweats more. I wish I could give you a more certain answer, however, whether or not brass will turn your skin depends on many factors. Most importantly, the oils and chemicals unique to your skin determines whether or not you skin turns color. The best way to avoid skin discoloration is to take off your jewelry when you are exercising or in the water. Keeping your jewelry dry is also the best way to avoid tarnishing.

I offer the brass selections as a lower cost alternative to fine metals. If you would like to be sure that your purchase will not change your skin's color, you will have to spend more money as these metals cost significantly more for this reason. I offer many styles in sterling silver. If you don't see the item you would like offered in sterling silver, I can custom make it for you! Just email karen@anomalyjewelry to start the custom order.

What if I would like something in a different material?
Email me at karen@anomalyjewelry

What are your silver tone and gold tone jewelry made from?
Our base metals (marked Silver Tone and Gold Tone) are both 100% brass. Brass is a metallic alloy that is made of copper and zinc. There is no nickel in any of our jewelry.  
All other jewelry is made of  sterling silver or various karats of gold. 
JEWELRY CARE
How to make your jewels last!
1. Keep  your jewelry away from perfumes and oils.
2. Keep your jewelry dry! While it is perfectly fine to shower with your Anomaly on, removing it beforehand will extend its tarnish free look. Sterling silver and gold are perfectly fine in the shower. All metals of jewelry should not be worn in a chlorinated pool.
CLEANING: If your jewelry tarnishes over time, this is perfectly normal. All metals do this with the exception of genuine gold. 
FIX: Purchase a silver cleaning cloth (5-10 dollars) and simply rub the cloth on your jewelry. It's fast, easy, and super effective.

SHIPPING & RETURNS

How long does it take to get my Anomaly Jewelry? 
All of your orders are made by hand at the time of checkout. This takes me 7-14 days.

The shipping time to add on to this calculation depends on what service you have chosen. See shipping info. above for more details on shipping.I've placed an order online or in-store & need an update. Who do I call or email?

Please email me at karen@anomalyjewelry.

SHIPPING INFO. PLEASE READ:
All of your orders are made by hand at the time of checkout. This takes me 7-14 days. The shipping time to add on to this calculation depends on what service you have chosen.

Standard shipping packages (the default shipping offer) will take 1-5 days in addition to the time it takes to craft your jewelry.

Priority Mail will arrive 1-2 days. after the 7-14 days it takes to craft your jewelry. This mailing service requires an added cost that you must select at checkout.

Do you ship internationally?
Yes, we ship to every place the post office allows. 
Having problems selecting your country? Contact karen@anomalyjewelry for help.Jewelry Materials and Care

EXCHANGES/REFUNDS/REPLACEMENTS

What is your refund/exchange policy?
Our store policy is no refunds or returns. I am happy to exchange items that you are unsatisfied with within a 30 day period of receiving them for a different item or different size, provided that the piece is in original condition.

This exchange does not include any shipping charges. You will be responsible for shipping your item back to me and for the new shipping to get your exchanged piece.

Anomaly Jewelry is not responsible for lost or damaged returns. All sale items are final and cannot be returned.

Please return to:
Anomaly Jewelry
324 West 71 Street. Apt. A
NYC, NY 10023

I suggest tracking and or insuring your package.

My ring is broken or damaged - can I get a replacement?
We will replace a damaged or broken piece up to 30 days from the date you receive it if the damage is on account of a manufacturing issue on our part. We have strict quality control in place and every piece is inspected to ensure the that only the highest quality items make it to you. 

Other Q's:

What if you don't have my size online?

I am happy to make your size at no additional cost. Please email karen@anomalyjewelry with your request.

I'm ordering a present - do you gift wrap?
Yes, every purchase comes in an Anomaly box. You can also use the comment section at checkout to add a gift message.

What if I have questions about the online store?
Please send any questions about our online store or online purchases to karen@anomalyjewelry.

Is there an international ring size chart?
Yes there are many online, like this one: love2have.co.uk/ring-size-conversion.html

How do I find my ring size?
You can use this site: findmyringsize.com

NOW GO ROGUE wearing the coolest jewelry anyone has ever seen on a person. 

WHOLESALE

How do I order Anomaly for my brick and mortar store?
I would love to be carried in your store!

To find out how to carry Anomaly Jewelry click HERE

 

WEBSITE PRIVACY POLICY

Your privacy is very important to us.

Our Privacy Policy spells out our commitment to respecting the privacy of visitors to our site. We are very careful with what we do with your information.

This website, https://www.anomalyjewelry.com is owned and operated by Anomaly Jewelry. By accessing or using this Website, you agree to this Privacy Policy.

If you do not agree with our policies and practices, your choice is not to use our Website.

This Privacy Policy describes how we collect and use the personal information you provide to us on our Website. It also applies to information we collect on this Website, as well as in email, text, and other electronic messages between you and this Website. It does not apply to information collected by us offline or through any other means, including on any other website operated by Company or any third party.

We may update this Privacy Policy to reflect changes to our information practices. If we make

any material changes, we will notify you by email or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this policy for the latest information on our privacy practices.

1. Collection and Use of Personal Information

We collect personal information from you to provide a customized experience on our website.

To opt out of data collection, contact us at EMAIL.

Browsing

To ensure proper use of the Website, we automatically gather information about your computer such as your IP address, time and date of visit, browser type, referring/exit pages and operating system.

To ensure proper use of the Website, we collect the following personal information from you:

· IP address

· Time and date of visit

· Browser and operating system information

· Referring/exit pages

We may log this information for system administration, order verification, internal marketing, and system troubleshooting purposes.

We may also use this information:

• To present our Website and its contents to you

• To provide you with information, products, or services

• To fulfill any other purpose for which you provide it

• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection

• To notify you about changes to our Website

The data collected will be stored in the database until the expiration of the limitation period for claims under the Terms of Use.

Orders

To process your orders, we collect the following personal information from you:

· Contact Information such as name, email address, mailing address and phone number

· Billing Information such as credit card number and billing address

· Preferences Information such as order history and email marketing preferences

The data provided in the order form will be stored in the database until the expiration of the limitation period for claims under the concluded contract. Each order is recorded in the database as a separate item.

Payment for the order is made via STRIPE/SQUARE/PAYPAL/ETC. The data collection for payment is done entirely via a third-party service.

Servers

To provide use of the Website via the server on which the Website is hosted, we collect the following personal information from you:

· IP address

· Server date and time

· Browser and operating system information

This data is stored on the server until the expiration of the limitation period for claims under the concluded contract. This data is not used by the Company to identify anyone.

User Accounts

To provide a user account, we collect the following personal information from you:

· Contact Information such as name, email address, mailing address and phone number

The data provided in the account form will be stored in the database until the expiration of the limitation period for claims under the concluded contract. You can modify data included in your account at any time using the options available after logging in to your account. You can delete your account at any time, which will also result in the removal of your personal data from the database.

Contact Forms

To fulfill your contact form requests, we collect the personal information contained in the contact form. The data provided in the account form will be stored in the database until the expiration of the limitation period for claims under the concluded contract.

2. Mobile Services

We may also collect non-personal information from your mobile device if you access the Website from your phone. Examples of information that may be collected and used include your geographic location, how you use the mobile site, and type of device. The data collected will be stored in the database until the expiration of the limitation period for claims under the Terms of Use.

3. Email Communications

We may use your email to deliver our daily newsletter, as well as for other promotional purposes.

Email messages we send you may contain code that enables our database to track your usage of the emails, including whether the email was opened and what links (if any) were clicked. The data collected will be stored in the database until the expiration of the limitation period for claims under the Terms of Use.

You may indicate your preference to opt out of receiving promotional communications by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at EMAIL.

You acknowledge that it may take up to 10 days for us to process an opt-out request.

Please note that you cannot opt out of receiving transactional emails related to your account with us.

4. Cookies and Other Tracking Technologies

We use cookies to ensure proper functionality of the website and for the following purposes:

  • Keeping track of your preferences
  • Operation of the cart and the ordering process
  • Providing a user account
  • Recording the acceptance of the Terms of Use
  • Providing support
  • Tracking website statistics, such as number of visitors, type of operating system and web browser used, time spent on the website, visited subpages, etc.

The data collected will be stored in the database until the expiration of the limitation period for claims under the Terms of Use.

For this purpose, we may use a third-party website. The use of third-party services involves the implementation of the tracking code provided by the third-party service into our website’s code. This code is based on cookies but may also use other tracking technologies. In this regard, collected information is completely anonymous and does not allow your identification.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website.

5. Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement.

We do not sell your personal information to third parties and we do not authorize the collection of our visitors' personally identifiable information by any third parties for the third parties' use.

We may also disclose your personal information:

• To our subsidiaries and affiliates

• To contractors, service providers, and other third parties we use to support our business

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred

• To fulfill the purpose for which you provide it

• For any other purpose disclosed by us when you provide the information

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request

• To enforce or apply our terms of use and other agreements, including for billing and collection purposes

• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others

6. Personal Data

The Administrator of your personal data is Anomaly Jewelry,  324 West 71st Street, NYC, NY 10023.

You have the following rights concerning our processing of your personal data:

  • The right to request access to your personal data as well as its rectification, removal or restriction of processing
  • The right to object to the processing
  • The right to transfer data
  • The right to withdraw consent for the processing of personal data for a specific purpose
  • The right to bring a complaint to the supervisory authority in connection with the processing of personal data

We may refuse to exercise certain rights from those indicated above in a situation where the implementation of a given right would be in conflict with the legitimate purpose of the data we process. For example, we may refuse to delete personal data specified in your order until the expiration of the limitation period for claims under the concluded contract.

We entrust the processing of personal data to the following entities:

  • SHOPIFY - in order to operate the website
  • GOOGLE ANALYTICS– to process website analytics
  • MAILCHIMP - in order to provide an email newsletter
  • PAYPAL/SQUARE/STRIPE - in order to process order payment
  • QUICKBOOKS- in order to use the services of an external accounting office which processes the data included in invoices

In connection with the use of these third-party entities, personal data may be transferred to another country.

7. Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. In the event of a data breach, you will be notified within 72 hours.

8. A Note About Children

We do not intentionally gather personal information from visitors under the age of 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 13, please contact us at EMAIL.

9. Contact Information

You can contact us about this Privacy Policy by emailing us at: anomalyjewelry@gmail.com